Returns and Refunds
SECONDS, SAMPLES & DISCONTINUED DESIGN SALE:
All sales including seconds, samples or discontinued pieces are final. No refunds or exchanges can be made.
Everything from this shop is handmade individually in Sydney, Australia. The pieces will often have small hand-forming marks, making each piece unique. Size, colour and shape may vary slightly. These are not flaws.
Jewellery: Due to the fragility of the handmade pieces from this shop and for hygiene purposes, we do not accept returns on jewellery unless exhibiting a genuine manufacturing fault. Please send us an email and photo of the flawed item to firstname.lastname@example.org and we will advise a return address.
Please be 100% certain before purchasing and do not hesitate to ask any questions about an item before doing so.
Clothing and Homewares: We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us. Full-priced items can be returned for an exchange where product is available or a full refund of the item(s) excluding shipping costs.
Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product.